Frequently Asked Questions
This page will answer some questions that new customers commonly ask of us. If your question isn’t answered here, give us a call at 1-866-847-2824
How can I get started with my order?
You can kick-start the process by completing our Free Quote page, which is obligation-free. This page allows you to upload your artwork. We'll promptly respond with a quote and a complimentary digital proof of your patch design.
What is the smallest quantity of patches I can purchase?
You can order as few as 10 patches. However, larger orders come with substantial savings per patch.
Can you assist me in creating a design for my patches?
Absolutely! Our seasoned graphic designers are ready to collaborate with you to create custom patches that you'll be proud of. We offer free artwork and revisions to ensure your design meets your expectations.
Which types of files can I use for my artwork?
We accept a variety of file formats, including jpg, png, gif, ai, eps, svg, psd, pdf, doc, xls, and ppt. We prefer vector art, but raster art with a minimum resolution of 300 dpi is also acceptable.
Are there any restrictions on the shape of my patch?
Not at all! Thanks to our hot-cut border, we can create patches in any shape you desire. Standard shapes for embroidered patches usually have a merrowed border. Regardless of the shape, we can transform it into a patch.
Can you create patches smaller than 2 inches?
Yes, we can. However, please note that the level of detail we can incorporate into your patch is dependent on its size. Larger patches allow for more detail.
What is the maximum size for a patch?
We can manufacture patches up to 15 inches in width or height.
What materials do you use to make patches?
Our embroidered patches are made from a blend of poly-cotton twill fabric with 100% rayon threads. For PVC patches, we use PVC vinyl.
What is the purpose of the tape backing?
The tape backing is a peel-and-stick backing suitable for temporary applications, such as trade shows or weekend events. We suggest a hot-cut border for patches with tape backing. However, for long-term use, we do not recommend tape backing.
When does the payment for the order take place?
Upon receiving your approval via email to proceed with the order, we will charge your credit card and initiate the order with our factory.
Why is upfront payment necessary for my patches?
Since you're ordering a custom product that can't be resold due to its unique nature, we require payment at the time of order placement.
How can I be assured of receiving my patches after payment?
We are a well-established corporation with nearly two decades of excellent customer service. Our parent company, TJM Promos, holds an A+ rating with the Better Business Bureau. You can always reach out to us via phone to speak with a representative. We value your trust and satisfaction.
Are there additional charges for shipping or sales tax?
We offer free shipping for orders within the continental United States. However, due to our Florida-based headquarters, we must charge sales tax for orders shipped to Florida addresses.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, Discover, and American Express.
Do you accept purchase orders or checks?
Yes, we accept purchase orders from public schools or government agencies for orders over $200. We also accept checks, but please note that your order will only be processed after we receive the check.
What if I find a cheaper alternative elsewhere?
While price is important, remember that value also lies in quality and service. We use top-notch materials and advanced production methods and back every patch with our 100% Satisfaction Guarantee. We are known for our exceptional customer service over the past 20 years. Moreover, we offer a price match for identical custom patches.
How long does it take to receive my patches?
Our standard delivery time is 14 to 17 days from the order date. We will do our utmost to meet your needs if you require them sooner.
Can you deliver to an APO?
Yes, we do provide shipping to APO addresses, although a minor shipping and handling fee will apply.
How long-lasting is the iron-on backing?
When applied correctly, the iron-on backing can withstand approximately 20-30 wash cycles. For iron-on patches, we recommend opting for a hot-cut border.
Can I preview the patch before finalizing the order?
Absolutely. Our graphic art department will create a full-color proof for your review and approval, allowing you to visualize the final patch design.
What if the proof doesn't meet my expectations?
If the proof isn't to your liking, you can request any necessary modifications. We are happy to revise the proof until it meets your satisfaction, and we do not charge for any proofs or revisions.
Where are your custom patches made?
The majority of our custom patches are manufactured overseas. This is a common practice in our industry and allows us to provide you with high-quality patches at competitive prices.
Do other patch companies manufacture their products overseas as well?
Yes, it's an industry norm to manufacture patches overseas. Like us, most of our competitors also follow this practice to maintain competitive pricing and quality.
How do you determine the price of your custom patches?
When we quote a price to our customers, it is based on the manufacturing costs. Our aim is to offer you the best possible price without compromising on the quality of our patches.
Can I request my patches to be manufactured in the U.S.A.?
Absolutely! If you prefer your patches to be manufactured in the U.S.A., we can certainly accommodate this request. Please note that the cost may vary as it will be based on domestic manufacturing costs. We will provide a quote upon request.
Will manufacturing in the U.S.A. affect the quality of the patches?
No, the quality of our patches remains consistent regardless of where they are manufactured. Whether made overseas or in the U.S.A., we ensure that our patches meet the highest standards of quality and craftsmanship.